Privacy Policy

1. Introduction

Tilt SAMS (“Tilt”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our student admission and management platform at tiltsams.com.

2. Information We Collect

We collect the following categories of personal information:

• Identity Information: Full name, date of birth, gender, nationality, passport details, and identification documents.
• Contact Information: Email address, phone number, and residential address.
• Education Information: Academic transcripts, certificates, English proficiency test results, and course preferences.
• Account Information: Login credentials (passwords are stored securely using one-way hashing).
• Application Data: Application status, advisor communications, and documents uploaded to the platform.
• Payment Information: Transaction records and payment history. Full payment card details are processed by our secure payment provider and are not stored on our servers.
• Technical Data: IP address, browser type, device information, and usage analytics for platform improvement.

3. How We Use Your Information

• To process and manage your applications to CRICOS-registered education providers.
• To match you with a dedicated education advisor and facilitate communication.
• To securely store and manage your application documents.
• To provide real-time application status updates and notifications.
• To process payments for application services.
• To improve our platform, features, and user experience.
• To comply with legal obligations and regulatory requirements.

4. Data Storage & Security

We take the security of your data seriously:

• Australian Data Residency: All personal data and documents are stored on servers located in Australia. Your data does not leave Australian jurisdiction.
• Encryption: Data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
• Access Controls: Strict role-based access controls ensure only authorised personnel can access your information.
• Regular Audits: We maintain comprehensive audit logs and conduct regular security reviews.

5. Information Sharing

We may share your personal information with:

• Education Providers: The CRICOS-registered institutions you apply to, as necessary to process your application.
• Education Advisors: Your assigned advisor within the platform to facilitate your application.
• Service Providers: Trusted third-party services that help us operate our platform (e.g., cloud hosting, payment processing), bound by strict data protection agreements.
• Legal Requirements: When required by law, court order, or regulatory obligation.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal retention requirements).
• Withdraw consent for data processing where consent was the basis.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Cookies & Analytics

We use essential cookies required for the platform to function (e.g., authentication cookies). We may use analytics tools to understand how the platform is used and to improve our services. We do not use third-party advertising or tracking cookies.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will retain certain data for a period required by law or for legitimate business purposes (e.g., audit trails, legal compliance). Document data is subject to version retention policies with a 30-day deletion recovery period.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email or in-platform notification. The “Last updated” date at the top of this page indicates when the policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at support@tiltsams.com or visit our contact page.